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Troubleshooting

Is TRAML Actually Installed

Check that Lime Admin -> Addons -> TRAML is present. Either it's not installed or for on-premise installations make sure all Lime services are restarted after installation of TRAML. Read more in the Installation docs.

Is TRAML Configured Correctly

Open Lime Admin -> Addons -> TRAML and view the config output. Does it look correct? For on-premise installations Lime services need to be restarted after changes to application_config. Read more in the Configuration docs.

Does TRAML Have Correct Lime Marketing API URL and API-key

Open Lime Admin -> Addons -> TRAML and click the "Check bedrock connection" button. It should turn green or otherwise display an error message to guide you. Read more in the Configuration docs.

Can't Send SMS

Make sure Lime Marketing has the SMS module activated - otherwise contact Lime Support.

By logging into to the Lime Marketing app and open a publication you can see if you have the possibility to create sms messages

Emails are Sent Successfully via TRAML but are not Delivered

It's most likely deliverability or content related.

  • Is dry_run enabled?
  • Is override_recipient used?
  • Have the email bounced? Log in to the Lime Marketing app -> Administration -> Integration -> Transaction Mail statistics and find the email. If it has bounced it will have an bounce icon and if you hover it the bounce message/reason will be displayed.
  • Make sure a valid from email address is used. Read more in the Sending domain docs.
  • Make sure the content is valid.
  • Sending custom html? Make sure the syntax is correct.
  • Try and send a test using Mail Tester. It's free for a couple of tries per day.
    1. Go to mail-tester.com.
    2. Copy the email address provided from Mail Tester.
    3. Set the override recipient email setting in TRAML to the copied email address or somehow trigger an email to be sent to copied email address.
    4. Don't forget to restart Lime Services after changing application config.
    5. Trigger a TRAML email.
    6. Click "Check your score" on the Mail Tester webpage and wait for the results.
    7. If you can't figure out what's wrong based on the details you get, please contact Lime Support and provide the test details in the initial contact.
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